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How do you know your online shop is healthy?

Much like a car, an online shop needs regular checks, diagnostics and maintenance to keep running smoothly. Many people neglect this aspect of running their own e-commerce stores, and more often than not, the site performance starts dropping. This sometimes happens so subtly that you don't see it coming, and

Gone in 60 seconds

How to lose your customers fast! We all know it's better and cheaper to retain a customer than to find a new one. This is the foundation of every loyalty and rewards programme out there. Why is it that companies are willing to give bad customer service? One of the biggest

Marketplaces – To sell or not to sell?

The online marketplace can be daunting place especially for sellers. This is even more true for manufacturers, distributors and wholesalers. Some companies sells only through marketplaces like Amazon, eBay and Allibaba, others sell only through their own online portals, and some use a hybrid approach. How do you decide which

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